Terms And Conditions

F.A.Q

Terms and Conditions

This Website is an electronic publication of and a service provided by “Business 2 Balkans” (a company incorporated in Albania) hereinafter referred to as “Publisher”.

Any and all access to and use of this Website are subject to, and constitute each Visitor’s (as defined in Clause 1 below) acknowledgment and acceptance of, the following terms (“Terms and Conditions”). Each Visitor also agrees to accept and comply with any and all other guidelines, notices, operating rules, policies and instructions pertaining to the access and use of this Website, as well as any amendments to the aforementioned, issued by Publisher (and/or other relevant members of the “Business 2 Balkans” (as defined in Clause 1 below)) and posted in this Website, from time to time. If any Visitor does not accept these Terms of Use (and such guidelines, notices, operating rules, policies and instructions), the Visitor must stop accessing and using this Website.

Publisher (and/or other relevant members of the “Business 2 Balkans” as the case may be) may amend or update these Terms of Use (and other guidelines, notices, operating rules, policies and instructions) at any time and Publisher may post the amended or updated version thereof on this Website. Such amended or updated version shall automatically be effective upon its posting on this Website and Visitors are deemed to be aware of and bound by any changes to these Terms of Use upon posting on this Website. The right of Publisher (and/or other relevant members of the “Business 2 Balkans”, as the case may be) to amend or update these Terms of Use (and such guidelines, notices, operating rules, policies and instructions) in the manner aforesaid may be exercised without the consent of the Visitor or any other person or entity. If any Visitor does not accept any such amendments or updates, the Visitor must stop accessing and using this Website.

Definitions and interpretation

Definitions: In these Terms and Condition, the following words and expressions shall, unless the context otherwise requires, have the following respective meanings:-

“Affected Provision”

shall have the meaning ascribed there to in Clause 19 below.

“Force Majeure Event”

in relation to a person or entity, shall mean an event or a failure which is beyond that person’s or entity’s reasonable control, including but not limited to: acts of God; fire; flood; explosion; storm; hurricane; typhoon; tsunami; earthquake; natural or other disasters; vandalism; power surge or outage; cable cut; disruptions or failures in telecommunication systems or equipment or electrical power or supply; server crashes; back-up failures; disruptions to or failure of Internet access or connectivity; serious accidents; disease outbreaks, epidemics or quarantine or travel restrictions; any law, order, regulation, direction, action or request of any government (including state and local governments) or any civil or military authority, or of any dependent agency, commission, court, bureau, corporation or other instrumentality thereof; allocation regulations or orders affecting materials and/or the supply thereof; national emergencies, insurrections, riots, civil commotion, war or warlike operations; acts of terrorism; strikes, lockouts, work stoppages or labor disputes, troubles or difficulties; delays in transportation; supplier failures, shortages, breaches or delays; or inability after due and timely diligence to procure materials, accessories, equipment or parts.

“Business 2 Balkans Content”

shall mean this Website, and all content, information, applications, programs, texts, images, links, sounds, graphics, videos, software and other materials displayed or made available on this Website, and all files within and attachments transmitted through this Website and all data within such files and attachments, but excluding Third Party Content.

“Business 2 Balkans”

shall mean “Business 2 Balkans” an Albanian corporation, and its subsidiaries (including Publisher) from time to time.

“Business 2 Balkans Indemnitees”

shall mean Publisher and other members of the “Business 2 Balkans”, and any directors, officers, employees, representatives, agents, service providers and/or assigns thereof.

“Intellectual Property Rights”

shall mean all copyright, patents, utility innovations, trademarks and service marks, geographical indications, domain names, layout design rights, registered designs, design rights, database rights, trade or business names, rights protecting trade secrets and confidential information, rights protecting goodwill and reputation, and all other similar or corresponding proprietary rights and all applications for the same, whether presently existing or created in the future, anywhere in the world, whether registered or not, and all benefits, privileges, rights to sue, recover damages and obtain relief or other remedies for any past, current or future infringement, misappropriation or violation of any of the foregoing rights.

“Liabilities”

shall mean claims, demands, damages, losses, liabilities, settlement sums, suits, actions, proceedings, judgments, fines, penalties, charges, costs and expenses (including but not limited to legal costs and expenses on a full indemnity basis.

“Overall Content”

shall mean the “B2Balkans Content” and the Third Party Content, collectively.

“Password”

shall refer to the valid password that is used in conjunction with the Username to access and use password-protected and/or secure areas of this Website that are restricted to authorized users only.

“Publisher”

shall have the meaning ascribed thereto in the first paragraph of the opening section above.

“Relevant Activity”

in relation to any product appearing in this Website and/or any of the Overall Content, shall mean any one or more of the following (as the context requires): the import, export, storage, transportation, transit, customs clearance, delivery, use, advertising, display, reproduction, offer, sale, supply, purchase, provision or re-sale of such product or any transaction, activity or dealing in respect of any such product.

“Specific Services”

shall mean those services, provided by relevant members of the “Business 2 Balkans” in or through this Website.

“Specific Terms”

shall mean the respective terms and conditions applicable to Specific Services, including those prescribed or imposed by relevant members of the “Business 2 Balkans” in relation to such Specific Services, or those contained in respective agreements entered into between Visitors and relevant members of the “Business 2 Balkans” in relation to such Specific Services.

“Terms and Conditions”

shall have the meaning ascribed thereto in the second paragraph of the opening section above.

“Third Party Content”

shall mean those content, information, applications, programs, texts, images, links, sounds, graphics, videos, software and other materials displayed in or made available in or through, included in, posted through, or linked through, this Website (including all files within and attachments transmitted through this Website and all data within such files and attachments), which are submitted by, originate from, are provided by, are obtained from or pertain to third party websites or other third parties, and in or to which the Intellectual Property Rights are not owned by members of the “Business 2 Balkans”.

“Third Party Licensors”

shall mean the respective owners (not being members of the “Business 2 Balkans”) of the titles, rights and interests in or to the Third Party Content.

“Trade Marks”

shall have the meaning ascribed thereto in Clause 3 below.

“Username”

shall refer to the unique login identification name or code which identifies a Visitor who registers with this Website.

“Visitor”

shall mean the individual or entity who, or the individual or entity whose agent or representative, accesses and/or uses this Website, or the services, features and functionalities provided in or through this Website, or any of the Overall Content.

“Website”

shall mean the website on the Internet owned and/or operated by Publisher and the homepage of which is presently located at https://b2balkans.com

Interpretation: Any reference in these Terms of Use to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time. Any references herein to “Clauses” are references to the clauses of these Terms and conditions. In these Terms and conditions, whenever the words “include”, “includes” or “including” are used, they will be deemed to be followed by the words “without limitation”. Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms and Conditions.

Application of other terms and conditions

These Terms and conditions shall apply to each Specific Service, in addition to any and all other Specific Terms applicable to such Specific Service; provided however that:-

in the event of any conflict or inconsistency between any provision of the Specific Terms and any provision of these Terms of Use, such conflict or inconsistency shall (except as otherwise expressly provided or agreed) be resolved in a manner favorable to Publisher and/or other relevant members of the “Business 2 Balkans”; and

only to the extent that such conflict or inconsistency cannot be so resolved, the provisions of the Specific Terms shall prevail.

Ownership of Intellectual Property Rights

Unless otherwise expressly stated: – all titles, rights and interests (including without limitation Intellectual Property Rights) in respect of the “B2Balkans Content” are owned by, licensed to or controlled by Publisher and/or other relevant members of the “Business 2 Balkans”, and nothing herein confers on Visitors any title, right or interest in respect thereof; and

all titles, rights and interests (including without limitation Intellectual Property Rights) in respect of the Third Party Content are owned by, licensed to or controlled by the relevant Third Party Licensors, and nothing herein confers on Visitors any title, right or interest in respect thereof.

The trademarks, service marks, trade names and logos used and displayed on this Website (collectively the “Trade Marks”) are registered and unregistered trademarks of Publisher and/or other relevant members of the “Business 2 Balkans” and/or other third parties. No right or license is given to Visitors to download, reproduce or use such Trade Marks. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trade Marks, without the written permission of Publisher and/or other relevant members of the “Business 2 Balkans” and/or other third parties. The names of Publisher and/or other relevant members of the “Business 2 Balkans” may not be used in any way without the prior written permission of Publisher and/or other relevant members of the “Business 2 Balkans”. Any other names of third party companies, products, programs, applications, systems and solutions mentioned or referred to in this Website are or may be the trademarks of the respective owners/licensors or licensees, and in such cases, Publisher and/or other relevant members of the “Business 2 Balkans” are not and should not be deemed to be connected or associated or affiliated in any way with such other owners/licensors or licensees.

Restricted use of Overall Content

Visitors may use, download, reproduce and/or distribute internally non-substantial portions of the “B2Balkans Content”, on an occasional ad-hoc basis, solely and exclusively for personal or internal and non-commercial purposes, PROVIDED HOWEVER THAT: – such use, downloading, reproduction and/or distribution of such “B2Balkans Content” (either in hard copy or electronic form) is not done in any manner which might be competitive with or prejudicial to Publisher and/or other relevant members of the “Business 2 Balkans” and/or their businesses, and/or their use, downloading, reproduction and/or distribution of such “B2Balkans Content” or other content similar thereto;

such “B2Balkans Content” is used, downloaded, reproduced and/or distributed, without modification, and with retention or inclusion of the appropriate notices, including copyright notices and other applicable proprietary notices, indicating Publisher (and/or other relevant members of the “Business 2 Balkans”, as the case may be) as the source of such “B2Balkans Content” and prohibiting any further use, downloading, reproduction and/or distribution of such “B2Balkans Content”; and

such use, downloading, reproduction and/or distribution of any “B2Balkans Content” do not and shall not be deemed to transfer any title, right or interest in or to such “B2Balkans Content”, and such “B2Balkans Content” may be used, downloaded, reproduced and/or distributed only in accordance with Clauses 3, 4 and 5.

Except as expressly permitted in this Clause 4, Visitors may not use, download, copy, reproduce, modify, alter, reverse engineer, decompile, disassemble, separate, sell, transfer, rent, license, publish, republish, display, broadcast, hyperlink, mirror, frame, transmit, store, install, distribute, disseminate in any form or in any manner or by any means, or otherwise allow access to or in any other fashion re-use, all or any part or parts of this Website, the “B2Balkans Content” and/or the Third Party Content, without the prior written permission of Publisher and/or other relevant members of the “Business 2 Balkans” and/or the relevant third party owners/licensors or licensees of the relevant Intellectual Property Rights, as the case may be.

Protection of Intellectual Property Rights

Visitors acknowledge that this Website and the “B2Balkans Content” (or the Third Party Content, as the case may be) were prepared by Publisher and/or other relevant members of the “Business 2 Balkans” (or the Third Party Licensors, as the case may be) through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort and money.

Visitors agree to protect all rights and interests (including without limitation Intellectual Property Rights) of Publisher and/or other relevant members of the “Business 2 Balkans” (or the Third Party Licensors, as the case may be) in or to this Website and the “B2Balkans Content” (or the Third Party Content, as the case may be).

In addition, Visitors shall honor and comply with reasonable written requests made by Publisher and/or other relevant members of the “Business 2 Balkans” (or, as the case may be, the Third Party Licensors) in connection with the protection, enforcement or exercise of Publisher’s and/or other relevant members’ of the “Business 2 Balkans” (or, as the case may be, the Third Party Licensors’) contractual and other legal (whether statutory or common law) or equitable rights and remedies in respect of this Website and the “B2Balkans Content” (or the Third Party Content, as the case may be).

Updates

All updates to or addition of “B2Balkans Content” and Third Party Content, and all new versions of this Website shall be subject to these Terms of Use as if each such update, addition and/or new version were the original “B2Balkans Content”, Third Party Content or Website (as the case may be) referred to herein.

Modifications

Publisher and/or other relevant members of the “Business 2 Balkans” reserve the right to control the look and feel of this Website and shall be entitled to publish any notices or disclaimers on this Website in the manner and to the extent deemed necessary by Publisher and/or other relevant members of the “Business 2 Balkans” at their sole discretion.

Publisher and/or other relevant members of the “Business 2 Balkans” reserve the right to update, suspend, discontinue, alter or modify this Website or any information, data, instructions, functionalities, features, services, products or other content provided in or through this Website, including portions thereof, from time to time and without giving any reason or prior notice. Such updates, suspensions, discontinuations, alterations or modifications may include, without limitation, changes to, additions of or withdrawals of information, data, instructions, functionalities, features, services, products or other content. Publisher and/or other relevant members of the “Business 2 Balkans” shall not be liable if any such updates, suspensions, discontinuations, alterations or modifications prevent or disrupt Visitors from accessing this Website or associated information, data, instructions, functionalities, features, services, products or other content.

Publisher and/or other relevant members of the “Business 2 Balkans” reserve the right (but shall not be obliged) to:

monitor, screen or otherwise control any activity, content or material on or accessible through this Website, or investigate any violation of these Terms of Use and take any action they deem appropriate;

prevent, suspend or restrict any Visitor’s access to (i) any password-protected or secure areas of this Website and/or (ii) any particular service, functionality or feature provided in or through this Website; and/or

report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities.

No endorsement of third parties

Without prejudice to Clause 9, Publisher and/or other relevant members of the “Business 2 Balkans” do not endorse or make any representation or warranty whatsoever (whether express, implied or statutory), and shall not be responsible or liable under any circumstances whatsoever, in respect of:-

any third party website hyperlinked to this Website, or any information, data, instructions, functionalities, features, services, products or other content offered or provided in or through such third party website;

(without prejudice to the generality of the foregoing) any Third Party Content.

Such third party websites, third party information, data, instructions, functionalities, features, services, products or other content (whether provided or offered in or through such third party websites or in or through this Website) and Third Party Content are the sole responsibility of independent third parties and are not under the control of Publisher and/or other relevant members of the “Business 2 Balkans”, and as against Publisher and/or other relevant members of the “Business 2 Balkans”, Visitors’ access and/or use thereof and/or reliance thereon is solely at such Visitors’ own risk (and Visitors are advised not to act and/or rely thereon without first independently verifying the same).

Visitors’ rights and remedies in respect thereof are governed solely by other applicable agreements or terms (if any) between the relevant Visitor and the relevant third party. For the avoidance of doubt, the agreements or terms pertaining to the foregoing are agreements or terms entered into directly and only between the relevant Visitor and the relevant third party. In no event shall the “Business 2 Balkans” establish or be required to establish any such agreement or terms with such Visitor.

Without prejudice to the generality of Clause 8. above: – a description or reference to a product or service in this Website (including any description or reference via hyperlink) does not imply endorsement by Publisher and/or other relevant members of the “Business 2 Balkans” of that product or service;

Publisher and/or other relevant members of the “Business 2 Balkans” do not make any representation or warranty as to the quality, accuracy, reliability, currency, suitability or lack of defects or deficiencies of any third party websites, third party information, data, instructions, functionalities, features, services, products or other content (whether provided or offered in or through such third party websites or in or through this Website) and Third Party Content;

Publisher and/or other relevant members of the “Business 2 Balkans” shall not be liable or responsible for any defects, deficiencies, errors, omissions or inaccuracies or any delays, defamation, libel, slander, misrepresentation, falsehood, obscenity, pornography, profanity, or any other objectionable, offensive, indecent or illegal material contained in any third party websites, third party information, data, instructions, functionalities, features, services, products or other content (whether provided or offered in or through such third party websites or in or through this Website) and Third Party Content; and

any third parties submitting or providing Third Party Content:

– are solely responsible for such Third Party Content;

– without prejudice to Clause 12, warrant and represent that they have the right and authority to submit or provide such Third Party Content and that such Third Party Content do not infringe the rights and interests (including without limitation Intellectual Property Rights) of any third party; and

– hereby grant to Publisher and/or other relevant members of the “Business 2 Balkans” a non-exclusive, world-wide, royalty-free, irrevocable license and right to host, transmit, distribute or use (which will include the right to copy, reproduce and/or publish) such Third Party Content in connection with the operation of this Website and for the purposes such third parties have instructed or requested.

Exclusion of representations and warranties

Information displayed on this Website may be from a variety of sources. All data and/or information (including Overall Content) contained in this Website is provided for informational purposes only.

This Website and the Overall Content are made available “as is” and “as available”, without any representation or warranty of any kind, whether express, implied or statutory, given by Publisher and/or other relevant members of the “Business 2 Balkans” in conjunction with this Website and the Overall Content, including but not limited to:

a description or reference to a product or service in this Website (including any description or reference via hyperlink) does not imply endorsement by Publisher and/or other relevant members of the “Business 2 Balkans” of that product or service;

any representation or warranty that this Website and/or any of the Overall Content will be provided uninterrupted, secure or free from errors, omissions, computer viruses or other malicious, destructive or corrupting code, agent, program or macros, or that any identified defect will be corrected;

any representation or warranty of the security of any Overall Content transmitted by or to Visitors through this Website;

any representation or warranty that the Overall Content transmitted or received through this Website by Visitors will not be accessed by unauthorized third parties and/or disclosed by Publisher and/or other relevant members of the “Business 2 Balkans” or their directors, officers, employees, representatives or agents to third parties purporting to be such Visitors or purporting to act under such Visitors’ authority (and Publisher and/or other relevant members of the “Business 2 Balkans” neither endorse nor assume any responsibility for the contents of such Visitors’ transmissions or communications through this Website and such Visitors are solely responsible therefor); and

all representations and/or warranties, to the extent capable of being excluded under applicable law, are hereby expressly excluded by Publisher and/or other relevant members of the “Business 2 Balkans”, their licensors, dealers, distributors, representatives, agents, directors, officers and employees, and all third parties (if any) involved in the creation, production or delivery of this Website and/or any of the Overall Content.

In particular, but without prejudice to the generality of the foregoing, Publisher and/or other relevant members of the “Business 2 Balkans”, their licensors, dealers, distributors, representatives, agents, directors, officers and employees, and all third parties (if any) involved in the creation, production or delivery of this Website and/or the Overall Content, make no representations or warranties as to (and Visitors assume the entire risk as to):-

anything contained in, the performance of, or the results that may be obtained by using, this Website or any of the Overall Content;

the consequences in connection with the downloading, installing or using of any of the Overall Content transmitted through this Website;

the quality, accuracy, reliability or suitability for any purpose whatsoever of this Website or any of the Overall Content; and

the standing, credit or otherwise of any person or entity mentioned in this Website or in any of the Overall Content.

Exclusion of liability

In no event nor for any reason whatsoever shall Publisher and/or other relevant members of the “Business 2 Balkans”, their licensors, dealers, distributors, representatives, agents, directors, officers or employees, or any third party involved in the creation, production or delivery of this Website or any of the Overall Content be liable, even if foreseeable or if the foregoing parties may have been advised of, or otherwise might have anticipated, the possibility or likelihood of such loss, damages or expenses, for any loss, damages or expenses (including direct, indirect, special, incidental, secondary, consequential, punitive or exemplary damage, or economic or financial loss, or any claims for loss of profits, loss of data, loss of business information, loss of use, loss of anticipated revenue, profits or benefits or business interruption or delay), whatsoever or howsoever caused (regardless of the form of action, including tort or strict liability), arising directly or indirectly from or in connection with:-

any access, use, misuse or inability to access or use, or any information, data, instructions, functionalities, features, services, products or other content obtained or downloaded from or through, this Website, other website or webpage linked to this Website or any other party referred by this Website, or reliance on any of the Overall Content, whether based upon contract, tort, negligence, strict liability or otherwise;

any consequences or damages arising in connection with the downloading, installing or using, or the inability to download, install or use, of any Overall Content transmitted through this Website by Visitors or other third parties;

any failure, delay, disruption or interruption in, of or to this Website, howsoever caused or arising;

any failure, delay, disruption or interruption in, of or to the use, availability transmission or reception of any Overall Content through this Website, howsoever caused or arising;

any defect, deficiency, breakdown or failure of any software or any equipment or system (whether or not maintained or operated by the “Business 2 Balkans” or any other person), or any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent, program or macros, howsoever caused or arising;

any loss, corruption, deletion or damage of or to any Overall Content (whether belonging to, provided by or stored by the Visitor or otherwise) which is transmitted to or stored in any system or equipment (whether or not maintained or operated by the “Business 2 Balkans”, the Visitor or other third parties), howsoever caused or arising;

any error, interruption, breach or failure or delay in performance of its obligations under these Terms of Use or in this Website’s operation, or for any inaccuracy, unreliability or unsuitability of this Website or any of the Overall Content, which is due, in whole or in part, directly or indirectly to a Force Majeure Event; and

any defects, deficiencies, errors, omissions or inaccuracies in this Website, any of the Overall Content or any of the third party websites, third party information, data, instructions, functionalities, features, services, products or other content (whether provided or offered in or through such third party websites or in or through this Website).

Limitation of liability

Notwithstanding any other provision of these Terms and Conditions, the maximum cumulative liability of all of Publisher and/or other relevant members of the “Business 2 Balkans” and their licensors, dealers, distributors, representatives, agents, directors, officers or employees, or third parties (if any) involved in the creation, production or delivery of this Website or any of the Overall Content, in respect of all Liabilities under, arising out of or in connection with these Terms of Use and the provision of this Website and the Overall Content, shall in no event exceed in the aggregate the sum of one United States Dollar (US$1.00) only, whether in contract, tort (including negligence or breach of statutory duty) or otherwise, or for any loss, damage or liability whatsoever.

Infringement of rights and/or violation of laws or regulations

Each Visitor agrees and undertakes that the Visitor shall not use this Website or any of the Overall Content in any manner that infringes or violates, or might potentially infringe or violate, any rights and interests (including without limitation Intellectual Property Rights) of any person or entity, or any applicable law or regulation.

Without limitation to the generality of the foregoing, each Visitor agrees and undertakes that the Visitor shall not use this Website or any of the Overall Content to acquire or seek to acquire any product or undertake or seek to undertake any activity, or to send any inquiries to, to communicate with, or to otherwise contact, any person or entity with a view to or in connection with acquiring any product or undertaking any transaction or activity, that would or might actually or potentially infringe or violate, or involve any actual or potential infringement or violation of, any rights and interests (including without limitation Intellectual Property Rights) of any person or entity, or any applicable law or regulation.

Without prejudice to Clause 13, each Visitor who acquires or wishes to acquire any product from, or who enters or wishes to enter into any transaction or activity with, or who sends or wishes to send any inquiry to, communicates or wishes to communicate with or otherwise contacts or wishes to contact, or who receives or wishes to receive any communication from, any person or entity, or who undertakes or wishes to undertake any Relevant Activity in relation to any product appearing in this Websites or any of the Overall Content, whether directly or indirectly as a result of or in connection with the use of this Website and/or any of the Overall Content shall:-

bear solely and exclusively all responsibility and risks for such product, acquisition, transaction, activity, inquiry, communication, contact or Relevant Activity, and for verifying and/or ensuring that the same do not and will not infringe or violate any rights and interests (including without limitation Intellectual Property Rights) of any person or entity, or any applicable law or regulation (and none of the members of the “Business 2 Balkans” makes any representation or warranty whatsoever (whether express, implied or statutory) that the same do not and will not infringe or violate any rights and interests (including without limitation Intellectual Property Rights) of any person or entity, or any applicable law or regulation); and

fully indemnify, defend and/or hold harmless, as the case may be, the B2Balkans Indemnitees in respect of any and all Liabilities that may be suffered, sustained or incurred, directly or indirectly, by any of the B2Balkans Indemnitees, as a result of, or arising from or in connection with, any such product, acquisition, transaction, activity, inquiry, communication, contact or Relevant Activity infringing or violating (or being alleged to infringe or violate) the rights and interests (including without limitation Intellectual Property Rights) of any person or entity, or any applicable law or regulation (and none of the B2Balkans Indemnitees assumes or shall bear any liability, obligation, responsibility or risk whatsoever for or in respect of any such product, acquisition, transaction, activity, inquiry, communication, contact or Relevant Activity).

Without prejudice to the generality of the foregoing provisions of Clause 12.b, each Visitor who acquires or wishes to acquire any product appearing in this Website is advised to conduct, and shall in any event be solely and exclusively responsible for conducting, its own due diligence enquiries, checks and investigations, including (without limitation) consulting the relevant government or regulatory authorities, and seeking its own independent legal advice, as may be necessary and appropriate, so as to satisfy itself and ensure that such product and the Relevant Activities in relation to such product do not and will not infringe any rights and interests (including without limitation Intellectual Property Rights) of any person or entity and are and will be in compliance with all applicable laws and regulations.

Each Visitor acknowledges and agrees that Publisher and/or other relevant members of the “Business 2 Balkans” shall not be, or be deemed to be, a party to, or otherwise involved in, any transaction(s) or activity(ies) that may be entered into between any Visitor and any person or entity directly or indirectly as a result of or in connection with the use by any Visitor of this Website.

Indemnity

Visitors shall indemnify the B2Balkans Indemnitees against any Liabilities that may be suffered, sustained or incurred, directly or indirectly, by the B2Balkans Indemnitees as a result of, or arising from or in connection with: –

the B2Balkans Indemnitees having made available this Website or having entered into these Terms and conditions with such Visitors; or

the enforcement of the B2Balkans Indemnitees rights under these Terms and Conditions; or

any action taken by the B2Balkans Indemnitees in reliance upon any instructions which such Visitors may give in relation to this Website or their access thereto or use thereof; or

any misrepresentation, negligence, fraud and/or misconduct, and/or any breach of these Terms and conditions, by or on the part of such Visitors.

Use and operation of this Website

Use of information relating to or collected at this Website: Visitors agree that all information and/or particulars sent or submitted by such Visitors in relation to any access and/or use of the Website or which have been collected from such Visitors’ access and/or use of this Website is non-confidential and non-proprietary unless otherwise expressly indicated by such Visitors and may be used by Publisher and/or the relevant member of the “Business 2 Balkans” in accordance with this Website’s Privacy Policy (accessible through the “Privacy Policy” link in the footer of this Website).

Contents of transmissions or communications: With respect to all contents of transmissions or communications Visitors make or submit through this Website, “Business 2 Balkans” shall be free to reproduce, use, disclose, host, publish, transmit and distribute all such contents of transmissions or communications or any part thereof to others without limitations, and Visitors hereby grant to Publisher and/or the relevant member of the “Business 2 Balkans” a non-exclusive, world-wide, royalty-free, irrevocable license and right to do the same.

Restricted use: Visitors agree and undertake not to:use any software or material that contains a virus or damaging component which may corrupt this Website’s data or detrimentally interfere with this Website or the operation of this Website;

transmit any materials or information through this Website which are or may be objectionable, offensive, indecent, defamatory, libelous, slanderous, false, obscene, pornographic or which may not be lawfully disseminated under applicable laws or which such Visitors know or have reason to suspect contains any viruses or damaging components which may corrupt this Website’s data detrimentally interfere with this Website or the operation of this Website; or

use this Website other than in conformance with the acceptable use policies of any connected computer networks and any applicable Internet standards.

Access to this Website: Visitors shall be responsible for obtaining and using the necessary software and/or device, telecommunications services, hardware and/or equipment necessary to obtain access to this Website at their own risk and expense. In particular, Visitors agree and acknowledge that Publisher and/or other relevant members of the “Business 2 Balkans” are not providing them any Internet access or other telecommunication services and that any Internet access or telecommunications services that they may require to access and/or use this Website or the Overall Content will be their sole responsibility and that they will separately obtain such access and/or services, at their own cost, from an appropriate Internet access service provider.

At Visitors’ own risk: Any risk of misunderstanding, error, loss, damage or expense resulting from the use of this Website is entirely at the Visitors’ own risk and Publisher and/or other relevant members of the “Business 2 Balkans” shall not be liable therefor.

Members only: Access to and use of password-protected and/or secure areas of this Website are restricted to authorized users only. Visitors agree and undertake not to obtain or attempt to obtain unauthorized access to such parts of this Website, or to any other protected information, through any means not intentionally made available by Publisher for the specific use of such Visitors.

Username/Password: A Username and Password may either be: (i) determined by and issued to a Visitor who registers with this Website by Publisher; or (ii) provided by a Visitor who registered with this Website and accepted by Publisher in its sole and absolute discretion in connection with the use of and/or access to this Website. Publisher may at any time in its sole and absolute discretion forthwith invalidate the Username and/or Password without giving any reason or prior notice and shall not be liable or responsible for any loss or damage suffered by or caused by such Visitor or arising out of or in connection with or by reason of such invalidation. Each Visitor who registers with this Website hereby agrees to change his Password from time to time and to keep the Username and Password confidential and shall be responsible for the security of his account and liable for any disclosure or use (whether such use is authorized or not) of the Username and/or Password. Each Visitor who registers with this Website shall notify Publisher immediately if he has knowledge that or has reason for suspecting that the confidentiality of the Username and/or Password has been compromised or if there has been any unauthorized use of the Username and/or Password.

Purported access and/or use of this Website: Each Visitor who registers with this Website agrees and acknowledges that any use or purported use of or access to or purported access to this Website and any information, data, instructions or communications referable to the Username and Password shall be deemed to be, as the case may be: (i) use of or access to this Website by such Member; and/or (ii) information, data, instructions or communications carried out, transmitted or validly issued by such Visitor. Publisher and/or other relevant members of the “Business 2 Balkans” shall be entitled (but not obliged) to act upon, rely on and/or hold such Visitor solely responsible and liable in respect thereof as if the same were carried out, transmitted or validly issued by such Visitor. Each Visitor who registers with this Website further agrees and acknowledge that such Visitor shall be bound by any access or use of this Website (whether such access or use is authorized by such Visitor or not) and/or information, data, instructions or communications referable to such Visitor’s Username and Password.

Binding and conclusive: Each Visitor agrees and acknowledges that any records maintained by Publisher and/or other relevant members of the “Business 2 Balkans” relating to or in connection with this Website shall be binding and conclusive on such Visitor for all purposes whatsoever and shall be conclusive evidence of any information and/or data transmitted between Publisher and/or other relevant members of the “Business 2 Balkans” and such Visitor. Each Visitor hereby agrees that all such records are admissible in evidence and that he shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of such records merely on the basis that such records are in electronic form or are the output of a computer system, and he hereby waives any of his rights, if any, to so object.

Termination of access

Visitors agree that the “Business 2 Balkans” may, at its sole discretion, deny or suspend such Visitors’ access to password-protected or secure areas of this Website, or any of the services, features or functionalities provided in or through this Website, for any reason, including without limitation, if the “Business 2 Balkans” believes that such Visitors have violated or acted inconsistently with any terms or conditions set out herein, or if in the “Business 2 Balkans”’s opinion, it is not suitable to continue providing such areas, services, features or functionalities.

Delegation

Publisher and/or other relevant members of the “Business 2 Balkans” may delegate or outsource the performance of any of their functions in connection with this Website and reserve the right to use any agents, delegates or contractors on such terms as they deem appropriate.

Entire agreement

These Terms of Use, together with any other Specific Terms relating to Specific Services (if applicable), constitute the entire agreement between the Visitor and Publisher and/or other relevant members of the “Business 2 Balkans” with respect to the subject matter hereof and thereof, and supersede any and all prior written and/or oral representations, understandings, agreements or communications between such parties regarding the subject matter hereof and thereof.

Waivers

Failure or delay of either party to insist at any time upon strict compliance with any provision herein, to exercise any right or remedy contained in these Terms and Conditions or to seek remedy of any breach shall not constitute or be construed as a waiver of such provision or breach, or of any other rights or remedies, or a bar to the exercise or enforcement at any subsequent time or times.

No waiver of any right under or any provision of these Terms and conditions shall be valid or effective unless in writing signed by the party granting such waiver.

Any waiver of any right under or any provision of these Terms and conditions shall not be deemed to be a waiver of any other right(s) under or any other provision(s) of these Terms and Conditions or of the same right or provision on another occasion.

Illegality

If any provision of these Terms and Condition is or becomes illegal, invalid or unenforceable (“Affected Provision”), then, to the maximum extent possible, such Affected Provision shall be modified and/or replaced by an equivalent legal, valid and enforceable provision in a manner which accords with or which gives effect to, as closely as possible, the original intent of the Affected Provision. If, however, such modification or replacement is not possible, then (if and to the extent permissible) the Affected Provision shall be deemed to be severed from these Terms and Conditions. The illegality, invalidity or unenforceability of, or the modification, replacement or severance of, the Affected Provision shall not in any way affect or impair the legality, validity or enforceability of the other provisions of these Terms and Conditions, which shall remain in full force and effect.

Relationship of parties

The relationship of the Visitors and the “Business 2 Balkans” established by these Terms and Conditions shall be solely that of independent contractors. Nothing contained in these Terms and Conditions shall constitute or be construed as creating any fiduciary, partnership, joint venture, agency or sales representative relationship between the Visitors and the “Business 2 Balkans”, and neither of the Visitors nor the “Business 2 Balkans” shall have any right whatsoever to incur any obligations or liabilities on behalf of or binding on the other party.

Rights of third parties

Save for other relevant members of the “Business 2 Balkans”, a person or entity who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this Clause 21 shall affect the rights of any permitted assignee or transferee of these Terms and Conditions.

Governing Law & Jurisdiction

These Terms and Conditions shall be construed in accordance with and governed by the laws of the Albanian Administrative Region. The Visitor hereby submits to the non-exclusive jurisdiction of the courts of the Albania Administrative Region and/or such other courts of competent jurisdiction as Publisher and/or other relevant members of the “Business 2 Balkans” may in its absolute discretion deem fit.

Introduction

This Privacy Policy describes and gives you clear and comprehensive information about the data that B2Balkans collects from you, and provides an explanation of how and why we collect, use and manage that data.

For the purposes of the General Data Protection Regulation (EU 2016/679), the data controller is B2Balkans (see Contact Details). B2Balkans is based in Albania and is responsible for data collected in relation to websites managed by B2Balkans. You should be aware that although B2Balkans may be principally responsible for looking after your personal data, information may be held in databases which can be accessed by other affiliated entities of B2Balkans.

We may make changes to this Policy from time to time in order to keep it up to date and compliant with legal requirements. Please refer to the “Last Updated” date at the bottom of this page to see when this Policy was last revised. We may also notify you about significant changes by email, using the address you last provided or by posting an alert which will be displayed when you access our systems. This Policy is not intended to override the terms of any contract that you have with us or between buyers and suppliers (or any rights you might have available under applicable data protection laws).

Contact Details

The primary point of contact for all issues arising from this Policy, including requests to exercise data subject rights, is our Data Protection Officer. If you have a complaint or concern about how we use your personal information, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. The Data Protection Officer can be contacted by:

Email at [email protected]

Alternatively, you may contact our Customer Services Department

Email at [email protected]

Phone (355) 694044345

You also have a right to lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection laws occurs.

A list of EU Regulators may be found here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

A list of authorities participating in the Global Privacy Enforcement network may be found here: https://www.privacyenforcement.net/about_the_network#members

If you are located in Albania, you may lodge your complaint with us or to the Office of the Privacy Commissioner for Personal Data, Albania:

https://www.idp.al/coordinator-on-the-right-to-information-of-the-commissioners-office/?lang=en

Third-party links

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these notices. Please check these notices before you submit any personal information to these websites.

How Do We Collect Your Personal Data?

We collect your data in a variety of ways:

Registration Forms (offline)

We ask web visitors to register by completing a form which we then enter into our systems.

Check-In updates

We ask visitors to update/complete data retrieved from previous registrations held in our system.

Business Cards

We scan and store details of visitors’ business cards.

Through Website Forms

Registration & Inquiry Forms

We ask visitors to our online sites to register in order to personalize and use the site’s messaging functions. We support both a full and a lite registration mode that captures minimal data. Additionally, we have a self-registration function for suppliers who wish to register as an advertiser on our site.

Subscription Forms

We capture details of site visitors’ subscriptions and preferences to services such as Notifications, Product/Supplier Alerts, Print Magazines, and eMagazines.

Sample/Small Order Forms

We capture details of sample and small orders placed by visitors to advertisers on the site.

Private Sourcing Events

We capture basic details of buyers interested in applying for our Private Sourcing service.

Call Center Activities

Telemarketing

We periodically contact people and seek information for market surveys and research questionnaires or to qualify prospects for our services or those of our advertiser community, e.g., to qualify potential:

– visitors to our online sites, or

– advertisers to our online sites

Customer Service

Online users, and potential advertisers contact us for enquiries, complaints, suggestions or feedback through our Customer Service Team via online chat system, hotline, fax or email.

Additionally, there are small numbers of potential advertisers who call in. Their details are qualified and entered into our systems.

Systems Tracking Functions

We use Cookies and other related technologies on our sites. To the extent that information collected through Cookies and similar technologies constitutes personal information, the provisions in our Cookie Policy apply and complement this Privacy Policy.

Other Sources

We collect data from other sources, such as public databases, joint marketing partners and other third parties including third party software applications and social media platforms. The data collected through these third party sources will be combined with information we collect through our services where this is necessary to help manage our relationship with you.

What Personal Data Do We Collect?

The personal information we collect include:

Contact and Communication Details

This includes your name, addresses, telephone numbers, email addresses, and social media contact details.

Business Details

Job title, role, company name, and company demographics, i.e., number of employees, turnover, etc. Please note that contact details typically are work related since our mission is to facilitate B2B trade.

Preferences

Marketing preferences inferred from subscriptions to product/supplier alerts, print and eMagazines.

Display and language preferences

Communications

Details of calls/messaging made between:

– Customer service team members and visitors and advertisers/exhibitors

– Sales Team members and advertisers/exhibitors or prospects

– Advertisers/exhibitors and online visitors sent through Message Center, e.g., RFI, RFQ, RFS.

– Advertisers/Exhibitors and online visitors

Buying & Payment History

What sample requests or other orders placed between advertisers and site visitors

What seminars/events booked at Trade Shows

What print and eMagazines subscribed to

Device and Log Information

The internet domain and IP address from where you access our websites and apps.

The type of browser software and operating system used to access our websites and apps.

The date and time you access our websites and apps

If you linked into our websites and apps from another website, the address of that website (referrer URL), and:

– The pages you enter, visit and exit our websites and apps from

– Your account log-in/online identifier

– Unique device identifiers (such as the address of the device’s wireless network interface (MAC Address), or mobile phone number used by the device)

Online Behavioral Data

We use Cookies and other tracking technologies to capture activity on our sites, such as:

– Session frequency

– Search terms used

– Pages visited and how they were accessed (for path analysis)

– Products /suppliers inquired on or profiles viewed

– Whitepapers downloaded

– Apps downloaded

While this information itself does not hold personal identifiers, it may be linked to profile data and used for behavioral profiling

Offline Behavioral Data

Trade shows, exhibitions, and conferences visitors attended

Exhibitors visited

Summits/seminars/events attended

What Do We Use Your Personal Data for?

We use the data to provide you with our products and services, to develop new offerings and to protect B2Balkans and our visitors, exhibitors, buyers, suppliers and advertisers as detailed below. In some instances, we will request that you provide data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested products and services.

We use the data for our legitimate business interests, including the following:

To create personalized product recommendations on behalf of online advertisers to present to online visitors by email or phone.

To market relevant B2Balkans online services (e.g., Product/Supplier Alerts, Magazines) by print DMs, eDMs, telemarketing calls, SMS or other platforms including Facebook, LinkedIn or through third party agencies.

To market relevant B2Balkans services (e.g., Buyer apps, Summits, Start Up Launchpad) by print DMs, eDMs, telemarketing calls, SMS or through other platforms including Facebook, LinkedIn or through 3rd party agencies

To create contact lists of Online and/or Trade Show visitors who have opted in to third party marketing. These lists are segmented based on visitor preferences, behaviors or demographics and can be rented/sold to verified third party vendor for direct marketing on behalf of their clients.

Using third party marketing materials from our partners (advertisers or service providers) to market to B2Balkans Online and Trade Show visitors who have opted in to third party marketing. These visitors are segmented based on preferences, behavior or demographics, by print DMs, eDMs, telemarketing calls, SMS or through other platforms including Facebook, LinkedIn or through third party agencies.

Create contact lists for surveys and similar market research activities.

To facilitate review of visitor details for qualification purposes by Advertisers and Exhibitors who have received Requests for Information or similar from visitors to our Online site, through our Messaging Service and to facilitate communications between parties by email/phone/chat in relation to such requests .

Our Customer Services team may use your personal data when responding to your comments, feedback, inquiries, questions, to give you appropriate support to fulfil your needs and requests

Our Technical Support team may use your personal data to (i) facilitate internal purposes such as auditing, data analysis, and research to improve our products, services and improve your user experience, including providing more relevant customized content to you; (ii) detect, investigate and prevent fraudulent transactions and other illegal activities and protect your rights and property as well as ours.

Use the data for purposes associated with our legal and regulatory obligations.

We will only use your personal data for those purposes set out above and only where we are satisfied that it is necessary and that its use falls under one or more of the following legal grounds, i.e.:

To comply with a relevant legal or regulatory obligation that we are subject to

To fulfill obligations under a contract signed between you and us, or

To support ‘legitimate interests’ that we have as a business provided it is always carried out in a way that is proportionate and that respects your privacy rights

Or exceptionally for clearly defined and limited cases, where you have freely given consent

How Do We Secure your Personal Data?

Whilst we cannot guarantee to keep your data 100% secure, we are committed to protecting you (and us) from unauthorized access to, or unauthorized alteration, disclosure, destruction of personal information that we hold.

We regularly review our information collection, storage and processing practices, including physical, logical and organizational security measures, to guard against unauthorized access to systems and data stores.

Our regular reviews include engaging external security consultants to test effectiveness of implemented security measures.

We restrict access to personal information to our employees, contractors and agents who need access to the relevant personal information in order for them to process it for us and who are subject to strict contractual confidentiality obligations.

We implement strong access control mechanisms, such as two-factor authentication, identity & access management in addition to strong password policies.

Where appropriate, we use technical solutions such as encryption, pseudonymization and anonymization to further protect data at rest and in transit.

On your part, we encourage you to use a unique and strong password to protect your account, activate the two-factor authentication (2FA) feature that we provide, limit access to your computer and log out after using our services. In addition, you should make sure your computer is updated with the latest security patches and protected with an anti-malware product at all times.

Please note that you are responsible for the personal information that you choose to share, disclose or submit voluntarily while using our website and which can be viewed by members of third party applications or messengers.

How Long Do We Keep Your Personal Data?

We will retain your personal data for as long as is reasonably necessary for the purposes listed in this Privacy Policy. When your personal information is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

In some circumstances we may retain your personal information for longer periods of time, for example, where we are required to do so to meet legal, regulatory, tax or accounting requirements or in the event of any complaint or challenge, or if we reasonably believe there is a possibility of legal action relating to your personal information or dealings. Under normal circumstances this should not exceed 7 years from the date of the last engagement with you.

Who Do We Share Your Personal Data With?

We may share your personal information with third parties, to help manage our business and deliver services as outlined below:

Service providers, who perform functions on our behalf such as fulfilling orders, who help manage our IT and back office systems, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), and providing customer services.

Data protection authorities, regulatory authorities and law enforcement agencies, in Albania, EU and around the world.

Other third parties, for the purpose of detecting, preventing or otherwise addressing fraud, security or technical issues, protecting against harm to the rights, property or safety of our users or the public.

We may disclose or transfer your data to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of B2Balkans business, assets or stock (including any bankruptcy or similar proceedings).

Direct Marketing

We may use your personal information to send you direct marketing communications about our products and services or our related services according to your preferences either with your consent or because we have a legitimate interest to do so, including our latest product announcements and upcoming events. This may be in the form of emails, SMS, telephone calls or targeted online advertisement. We limit direct marketing to a reasonable proportionate level, and to send you communications which we think will be interesting and relevant to you, based on the information we have about you.

You have choices when it comes to how we use your data and we want to ensure you have the information to make the choices that are right for you.

If you no longer want to receive marketing-related emails, SMS, or printed materials, you may opt out by following the instructions in any such emails, SMS or printed materials you receive from us.

Profiling

Based on information we have collected about you and your viewing habits and analytics about performance of our content, offers and ad, we personalize the content, offers and ads made available to you to make your experience more relevant.

This constitutes profiling: We segment visitors by applying selection criteria and business rules using software code (and algorithms) to process relevant data semi-automatically to produce personalized content recommendations, e.g., recommended products which appear in marketing emails or online when you visit our sites. If you wish to opt-out of receiving personalized content, please contact the Customer Services Team.

Transfers of Personal Data to Non EU Countries or International Organizations

The data that we collect from you may be transferred to, and stored at, a location outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our service providers. We will take all steps reasonably necessary to ensure that your data is treated securely, in accordance with this privacy notice, and will only transfer your personal information to other countries that are either:

Recognized by the European Union as providing an adequate level of data and legal protection, for example, to the US under the EU – U.S. Privacy Shield which covers the protection of personal information transferred to the US. (https://www.privacyshield.gov/article?id=OVERVIEW )

Or by ensuring that transfers to other Non-EU counties are protected by appropriate contractual commitments.

You have the right to request more information about the safeguards we have put in place. Please contact the Services Team.

What Rights do you Have?

You have a number of rights in relation to your personal information. Specifically, you have the right to request:

Access to Your Data – You can ask us to:

– Confirm whether we are processing your personal information

– Give you a copy of that data

– Provide you with other information about your personal information, such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we have carried out automated decision making or profiling, to the extent that information has not already been provided to you in this notice.

Rectification

You can ask us to rectify inaccurate personal information in our files. We may seek to verify the accuracy of the data before rectifying it.

Erasure (Right to be Forgotten) – You can ask us to erase your personal information, but only where:

– It is no longer needed for the purposes for which it was collected; or

– You have withdrawn your consent (where the data processing was based on consent); or

– It follows a successful right to object; or

– It has been processed unlawfully; or

– It is necessary to comply with a legal obligation.

We are not required to comply with your request to erase your personal information if the processing of your personal information is necessary:

– For compliance with a legal obligation; or

– For the establishment, exercise or defense of legal claims.

In the context of marketing, please note that we will maintain a suppression list if you have opted out from receiving marketing content to ensure that you do not receive any further communications.

Restriction – You can ask us to restrict (i.e. keep but not use) your personal information, but only where:

Its accuracy is contested, to allow us to verify its accuracy; or

The processing is unlawful, but you do not want it erased; or

It is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or

You have exercised the right to object, and verification of overriding grounds is pending.

We can continue to use your personal information following a request for restriction, where:

We have your consent; or

To establish, exercise or defend legal claims; or

To protect the rights of another natural or legal person.

Objection

You can object to any processing of your personal information which has our ‘legitimate interests’ as its legal basis, if you believe your fundamental rights and freedoms outweigh our Legitimate Interests. Once you have objected, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights, however, this does not apply as far as the objections refers to the use of personal information for direct marketing purposes.

Data Portability

You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it ‘ported’ directly to another Data Controller, but in each case only where:

– The processing is based on your consent or the performance of a contract with you; and

– The processing is carried out by automated means.

Information about any automated processing

e.g. segmentation or profiling using your data. You can ask not to be subject to such processing.

Information about International Transfers.

You can request details about international transfers of your data

To exercise your rights, you can contact us as set out above. Please note the following if you do wish to exercise these rights:

Identity – We take the confidentiality of all records containing personal information seriously and reserve the right to ask you for proof of your identity if you make a request.

Fees – We will not ask for a fee to exercise any of your rights in relation to your personal information, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in the circumstances.

Timescales – We aim to respond to any valid requests within one month unless it is particularly complicated or you have made several requests, in which case we aim to respond within three months. We will let you know if we are going to take longer than one month. We might ask you if you can help by telling us what exactly you want to receive or are concerned about. This will help us to action your request more quickly.

Exemptions – Local laws, including in the EU member states, provide for additional exemptions, in particular to the right of access, whereby personal information can be withheld from you in certain circumstances, for example where it is subject to legal privilege.

You also have the right to complain to your supervisory authority (see ‘Contact Details’).

F.A.Q

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